Terms and Conditions

Welcome to our store. By accessing our website and purchasing from us, you agree to the following Terms and Conditions. Please read them carefully before using our site.

1. General

These Terms and Conditions apply to all visitors, users, and customers of our website. By using this site, you agree to be bound by these terms. If you do not agree, please do not use our website.

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. Any changes will take effect immediately once posted on this page.

2. Products and Services

We aim to ensure that all product descriptions, images, pricing, and availability are as accurate as possible. However, we do not guarantee that all information on the website will always be complete, current, or error-free.

We reserve the right to:

modify or discontinue products at any time without notice
limit the quantities of any products or services
refuse any order placed through the website

3. Pricing and Payments

All prices shown on our website are listed in the applicable currency unless otherwise stated. Prices are subject to change without notice.

By placing an order, you agree to provide current, complete, and accurate billing and payment information. We reserve the right to cancel or refuse any order if fraudulent, unauthorised, or suspicious activity is suspected.

4. Orders

Once an order is placed, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order for reasons including but not limited to:

product unavailability
pricing or description errors
suspected fraud or unauthorised transaction activity

If your order is cancelled after payment has been processed, a refund will be issued to your original payment method.

5. Shipping

We aim to process and ship orders within the estimated timeframes listed in our Shipping Policy. However, shipping times are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by third-party carriers, customs, weather, or incorrect shipping details entered by the customer.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Return Policy. Please review our Return Policy for full details on eligibility, return conditions, and refund processing.

7. Use of Website

You agree not to use this website for any unlawful purpose or in any way that may harm our business, website, products, services, or other users.

You must not:

misuse or interfere with the website’s security
attempt to gain unauthorised access to the website or its systems
use the website to distribute harmful software, spam, or malicious content
copy, reproduce, or exploit website content without written permission

8. Intellectual Property

All content on this website, including text, images, logos, branding, graphics, and product descriptions, is the property of our store or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this website without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website, products, or services.

We do not guarantee that the website will always be available, secure, or free from errors, viruses, or interruptions.

10. Product Use

Customers are responsible for using all products safely and appropriately. We are not responsible for any injury, loss, or damage resulting from misuse, improper use, or failure to supervise pets while using products purchased from our store.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites.

12. Privacy

Your submission of personal information through the website is governed by our Privacy Policy. Please review our Privacy Policy for information on how we collect, use, and protect your data.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in your jurisdiction, unless otherwise required by law.