Return Policy

We want you to be happy with your purchase. If something is not right, we are here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

unused and in its original condition
in the original packaging
not damaged due to misuse or normal wear and tear

Non-returnable items

For hygiene and safety reasons, some items may not be eligible for return, including:

used pet products
opened consumable items
perishable goods
personalised or custom-made items

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and arrange a replacement, refund, or other suitable solution.

Change of mind

If you change your mind, you may request a return within the 30-day return period. Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise stated.

Refunds

Once your return is received and inspected, we will let you know if your refund has been approved. If approved, your refund will be processed back to your original payment method. Please allow several business days for the refund to appear depending on your bank or payment provider.